Terms of Service

1. Acceptance of Terms

By accessing and using FernNet's lead generation services, you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using our services.

2. Description of Service

FernNet provides AI-powered lead generation and marketing automation services designed to help businesses identify, target, and acquire qualified leads through various digital channels including online advertising and social network integration.

3. Service Plans and Pricing

Our services are offered through various pricing tiers based on qualified leads delivered:

• Starter Plan: $30 per qualified lead
• Professional Plan: $50 per qualified lead
• Enterprise Plan: $75 per qualified lead

Pricing may vary based on industry, target market complexity, and specific campaign requirements. All pricing is subject to change with 30 days' notice.

4. Lead Qualification Criteria

A qualified lead is defined as a prospect who meets the following criteria:

• Has expressed genuine interest in your products or services
• Meets your specified demographic and firmographic requirements
• Has provided accurate contact information
• Has engaged meaningfully with your marketing content
• Fits within your defined ideal customer profile

5. Payment Terms

Payment is due within 30 days of invoice date. We accept major credit cards and bank transfers. Late payments may incur a 1.5% monthly service charge. Services may be suspended for accounts more than 60 days past due.

6. Client Responsibilities

As a client, you agree to:

• Provide accurate information about your target market and ideal customers
• Respond promptly to qualified leads provided by our service
• Maintain professional standards in all lead interactions
• Comply with all applicable laws and regulations in your marketing activities
• Provide feedback on lead quality to help optimize campaigns

7. Service Level Agreement

We strive to deliver qualified leads within agreed-upon timeframes. While we cannot guarantee specific results, we commit to:

• Providing regular campaign performance reports
• Responding to client inquiries within 24 hours during business days
• Continuously optimizing campaigns based on performance data
• Maintaining transparent communication about campaign progress

8. Intellectual Property

All proprietary technology, algorithms, and methodologies used in our lead generation services remain the exclusive property of FernNet. Clients retain ownership of their own data and marketing materials provided to us.

9. Confidentiality

We maintain strict confidentiality regarding all client information, campaign strategies, and business data. We will not share your information with third parties except as necessary to provide our services or as required by law.

10. Data Protection and Privacy

We are committed to protecting your data and the data of your prospects. Our data handling practices are detailed in our Privacy Policy. We comply with applicable data protection regulations including GDPR and CCPA.

11. Limitation of Liability

FernNet's liability is limited to the amount paid for services in the preceding 12 months. We are not liable for indirect, incidental, or consequential damages. Our services are provided "as is" without warranties of any kind.

12. Termination

Either party may terminate services with 30 days' written notice. Upon termination:

• All outstanding invoices become immediately due
• Access to our platform and services will be discontinued
• Client data will be securely deleted within 90 days unless otherwise requested
• Confidentiality obligations continue indefinitely

13. Compliance and Legal Requirements

Clients must ensure their use of our services complies with:

• CAN-SPAM Act and other anti-spam regulations
• TCPA (Telephone Consumer Protection Act) requirements
• GDPR and other data protection laws
• Industry-specific regulations applicable to their business
• Platform-specific terms of service for advertising channels

14. Dispute Resolution

Any disputes arising from these terms will be resolved through binding arbitration in accordance with the rules of the American Arbitration Association. The arbitration will take place in Texas, United States.

15. Force Majeure

Neither party will be liable for delays or failures in performance resulting from circumstances beyond their reasonable control, including natural disasters, government actions, or technical failures of third-party platforms.

16. Modifications to Terms

We reserve the right to modify these terms at any time. Material changes will be communicated with 30 days' notice. Continued use of our services after changes constitutes acceptance of the modified terms.

17. Governing Law

These terms are governed by the laws of the State of Texas, United States, without regard to conflict of law principles.

18. Contact Information

For questions about these Terms of Service, please contact us at:

19. Severability

If any provision of these terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

20. Entire Agreement

These Terms of Service, together with our Privacy Policy, constitute the entire agreement between you and FernNet regarding the use of our services.